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Need to return an item, exchange it for a different size or report a faulty piece of jewellery? We’ll guide you through the steps and help you find the information you need.
You have 30 days to return or exchange an item from the day you receive your order. The item must be unused and its seal must remain intact.
Personalised and custom-made items, such as engraved jewellery, cannot be returned or exchanged.
You can easily exchange an item or change its size at any of our concept stores.
To make an exchange online, return your item and place a new order. You will receive a full refund for the item you return.
Returns are free of charge. Follow these steps:
Complete the returns form included with your order, or download it here.
Register your return with PostNord. You will receive a QR code by text message or email.
Pack the item together with the completed returns form. If possible, use the original packaging and protective outer packaging.
Take the parcel to a PostNord service point and show your QR code. The staff will print and attach the returns label.
Keep your proof of postage until your return has been processed.
Complete the returns form included with your order, or download it here.
Pack the item together with the completed returns form. If possible, use the original packaging and protective outer packaging.
Send the parcel to us using a tracked service. You are responsible for the return postage costs.
Keep your proof of postage and tracking number until your return has been processed.
You have a 14-day right of withdrawal and can cancel your order before it has been dispatched. This does not apply to personalised jewellery, such as engraved pieces or items made to your specifications. You can cancel your order here.
Contact us by phone or in writing within a reasonable time after discovering the fault. Then return the item to us. You can also bring the item, together with the returns form, to any of our concept stores. Read more in our terms and conditions.
You can reach us by phone, email or via the chat in the bottom right-hand corner.
Email: customerservice@efvaattling.com
Phone: +46 (0)60 17 27 49
Opening hours: Monday–Friday, 09:00–16:00 (closed for lunch, 12:00–13:00).