Do you want to exchange your item or change the size? Or do you want to create a return or make a complaint? Find more information about the process here.

EXCHANGES & RETURNS

• You can create a return and send back your purchase within 30 days. Purchases made from 15 of november has extended return policy until 13 of january 2025.
• It is possible to exchange or change the length or size of an item you have bought online at any of our concept stores.
• This right does not apply if the product has been used and/or the seal is removed.

Do you want to exchange an item or size?

Outside of Sweden:
If you want to exchange your new item or change the size of the product that has been purchased online, fill out our return form and return the product to us using a traceable shipment. Then just place a new order on our website.

Within Sweden:
To change the size of a product purchased online, or to change to a completely new item, you follow the same steps as for a return, see the instructions below. Once you have returned your item, simply place a new order on our website.

Do you want to return your item?

Within Sweden:

1. Regardless of which delivery option you chose for your order, you return your item purchased online free of charge by filling in the accompanying return form from us, then you fill in your order number and your customer details via PostNord here.
2. When you have filled in your information, you will receive a QR-code by SMS or e-mail.
3. Carefully pack your products in suitable packaging together with the physical return form, please reuse the original packaging.
4. Bring your packaged return and show the QR code at your nearest PostNord service point.
5. The service point prints a return label and attaches it to your package and gives you a receipt confirming that the return has been sent. Finished!

Outside of Sweden:
If you want to return a product purchased online, fill out our return form and return the product to us using a traceable shipment. You as a customer pay for the return cost.

Do you have any questions? Then you are welcome to contact our Customer Care.

Return in-store
Bring the item to your nearest concept store and show the QR code at the bottom of your order or delivery confirmation to process a return.

COMPLAINTS

Outside of Sweden:
If there is something wrong with your product you must notify us orally or in writing and explain why the product is defective. This must be done within a reasonable time. Fill out our return form and send it to us, together with the defected product using a traceable shipment. Please contact our Customer Care if you need a new return form. You can also leave the product together with the return form in one of our concept stores.

Within Sweden:
If there is something wrong with your product you must notify us orally or in writing and explain why the product is defective. This must be done within a reasonable time. Then send the defective product to us by following the above steps, as in the case of a return.

You can read more about exchanges, returns and complaints in our conditions and terms.